59 low data
Arena Petshop - Cat Grooming, Cat Hotel & Delivery
4.6(113) ✓ Verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Pet DaycareDog BoardingCat Boarding
Pet Lovers Centre @ Sunway Pyramid
Small Animal & Exotic Pet BoardingPet DaycareDog BoardingCat Boarding
70
composite score
- Services
- Small Animal & Exotic Pet Boarding, Pet Daycare, Dog Boarding
- Reviews
- 155
What recent reviews say
Pet Lovers Centre has standout staff like Sharmila and Maisarah who deliver attentive service and product knowledge, but experiences are undermined by widespread complaints about rudeness, poor problem-solving, and transaction errors. Customers praise the hamsters and care guidance but report feeling dismissed by other employees.
Praised for
- friendly and helpful individual staff members
- knowledgeable about pet care and products
- quality small animals available
Watch-outs
- rude and dismissive staff interactions
- inconsistent customer service across team
- product pricing and date labeling discrepancies
- payment processing errors and failures
attentive-stafffriendly-staffunresponsive-staffrough-handlinglack-of-updateshidden-charges
Strengths
- staff members with genuine pet care knowledge
- healthy animals and pre-adoption advice
- individual staff excellence (Sharmila, Maisarah)
How we scored this
Methodology Star rating 57
Review volume 95
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30
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Small Animal & Exotic Pet BoardingPet DaycareDog Boarding
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The Big Boss • Cat Centre
4.9(68) ✓ Verified
The Big Boss Cat Centre in Petaling Jaya earns strong marks for daily photo updates, clean boarding spaces, and staff who genuinely care for cats in their care. CCTV access and reasonable pricing appeal to working owners. Two early 1-star reviews flagged staff rudeness and refusal to groom, though the volume of consistent 5-star praise suggests these may reflect isolated incidents rather than systemic issues.
Small Animal & Exotic Pet BoardingPet DaycareDog Boarding