51 low data
Petsmore HQ (Office)
4.2(26) ✓ Verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Pet DaycareDog BoardingCat Boarding
Furry Tales Pet Lifestyle Store
Small Animal & Exotic Pet BoardingPet DaycareDog BoardingCat Boarding
69
composite score
- Services
- Small Animal & Exotic Pet Boarding, Pet Daycare, Dog Boarding
- Reviews
- 131
What recent reviews say
Furry Tales earns consistent praise for friendly staff and grooming expertise from regular customers, but recent reviews expose significant gaps in service reliability, communication, and animal welfare standards. Some customers report excellent results over years, while others describe ignored grooming instructions, unexplained delays exceeding hours, and concerns about health screening and facility cleanliness.
Praised for
- friendly and attentive staff
- skilled grooming when executed well
- patient handling of matted fur
- professional execution when standards maintained
- all-in-one services (grooming, spa, dental scaling)
Watch-outs
- inconsistent grooming quality and ignoring customer requests
- poor communication and lack of proactive updates
- unhygienic facility conditions
- animal health and welfare concerns (underweight dogs, ear infections, pre-existing conditions not disclosed)
- unreliable appointment scheduling and long delays
friendly-staffattentive-staffcaring-environmentpoor-hygienelack-of-updatesunresponsive-staffpet-returned-unwell
Strengths
- experienced groomers available for custom cuts
- comprehensive one-stop services (grooming, spa, dental scaling, cafe)
- staff patience with difficult grooming tasks like matted fur
How we scored this
Methodology Star rating 58
Review volume 92
Review recency 92
Review sentiment 48
Profile completeness 100
Verification 30
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Pups & Play Damansara Jaya excels at grooming and boarding with staff who genuinely care for animals and communicate openly through photos and health updates. The facility is clean and welcoming. One reviewer noted a sharp drop in quality when a preferred groomer left, but this stands against overwhelming praise for consistency, skill, and the owner's willingness to accommodate fussy eaters.
Small Animal & Exotic Pet BoardingPet DaycareDog Boarding
18 low data
ES FURRY HOME BOARDING
No rating yet ✓ Verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Pet DaycareDog Boarding